Citibank Glossary

GCG Global Consumer Group
GCIB Global Corporate & Investment Bank
JA Jalan Ampang, PG Penang, JB Johor Bahru
AO Account Officer
SM Sales Manager
TSM Team Sales Manager
IC Investment Consultant
IS Insurance Specialist
CIM Customer Interaction Model
CMK Continuous Marketing
MME Micro Marketing Event
PCM Power Club Meeting
NTB New to Bank
NIA New Investment Account
PIW Personal Investment Worksheet
MOB Month-on-Book (calendar mth)
EOP End-of-Period
SOP Standard Operating Performance
SIP Sales Incentive Plan
GPA Guaranteed Performance Allowance
G3 3MM, G2 1MM, G1 300M
CG 100M+100M, GTB 50M+50M, TrueBlue 35M+15M
CASA Current Account & Savings Account
CPC Citibank Premium Checking
TD Time Deposit
PD Premium Deposit
DDA Demand Deposit Account
DCD Dual Currency Deposit
MLD Market-Linked Deposit
MLI Market-Linked Investment
OTC Over-The-Counter
CPO CitiPhone Officer
OIC Officer-In-charge
PIC Person-In-charge
CBM Country Business Manager
CCO Chief Country Officer
SCOO Senior Country Operations Officer
WMP Wealth Management Products
SFIO Share Finance and Investment Operations
GSD General Services Department
DMU Database Management Unit
APU Accounts Payable Unit
BSU Branch Services Unit
AMU Account Management Unit
SRU Service Recovery Unit
CRT Customer Relationship,Telesales
CRU Cards Retention Unit
BOPS Bankard Operations
CSIS Citigroup Security & Investigative Services
WSA Worldwide Sales and Advisory
VOE Voice of the Employee
VOC Voice of the Customer
VOP Voice of Process
TQ Total Quality
CSLM Customer Service & Loyalty Measurement
QAT Quality Action Team
PAR Power of Appreciation & Recognition
PRIDE Personal Responsibility In Delivering Excellence
SPP Stock Purchase Program
MDC Malaysia Diversity Council
NRI Non-resident Indian

MEP/CEP Management Expense Proposal
MYF Mid-Year Forecast
ANR Avg. Net Receivables (loans balances)
NCL Net Credit Losses
PCE Profit Center Earnings
ROTA Return on Total Assets
ABU Above Below Rating
FTE Full Time Equivalent
CNR Customer Net Revenue
NRFF Net Revenue From Funds

C&C Compliance & Control
BRCC Business Risk Compliance & Control
ARR Audit & Risk Review
CCSA Compliance & Control Self-Assessment
RCSA Risk and Control Self-Assessment
GPP Global Privacy Promise
FCPA Foreign Corrupt Practices Act
CDD Customer Due Diligence
AMLCO Anti Money Laundering Compliance Officer
BUCO Business Unit Compliance Officer
BISO Business Information Security Officer
GISO Group Information Security Officer
ISS Information Security Services
LOP Local Operating Procedures
LCP Local Credit Policies
COB Continuity of Business
CBOL Citibank Online (www.citibank.com.my)
CGOL CitiGold Online
CWP CitiGold Wealth Planner
OBP Citibank Online Bill Payment
EDM Electronic Direct Mailers
I-PIN Internet PIN
UWS Universal SABRE (GUI)
GRB Global Relationship Banking
ORBIT (UT system)
IMPACS (CASA system)
UDS Unfixed Deposit System
BAFES ?
ECCMS Enhanced Customer Contact Management System
IPP Insurance Product Processor
IMS Incentive Management System
MEMFIS Fixed Income Securities
RSFS Regional Share Financing System
APPC Asia Pacific Processing Center
ATO Asia Technology Office
IBS International Banking Systems
RBS Regional Banking Services
SMR System Modification Request
BRD Business Requirements Definition (Document)
VT Virtual Tech (IT Helpdesk Tool)
CSI Citigroup Systems Inventory
CITMP Citigroup Information Technology Management Policy
ELC Export Licensing Compliance
CTI Citigroup Tech. Infrastructure
DTI Distributed Tech. Infrastructure
EUA End User Applications
GPMS Global Problem Management System
GPMS Global Performance Management System
GTA Global Time and Attendance
EERS Enhanced Entitlement Reporting System